Customer support

How can we help?

Our UK support team can help with orders, artwork, downloads, delivery, returns and refunds. We do not advertise phone or live-chat support.

Support email

support@storieverse.com

We usually reply within 2 working days.

What to include

Your order, checkout or download reference, if you have one.
The email address used for your account or checkout.
A concise description of what happened and what help you need.
Clear photographs for a damaged, faulty, incorrect or print-quality issue.

Please do not email full card details, passwords or other unnecessary sensitive information.

Helpful information

Find quick answers in our personalised clothing FAQs, or read about UK shipping, returns and refunds before contacting support.

Your privacy choices

Essential technologies run StorieVerse. Optional Google Analytics measures visits and navigation to help improve it and, if separately enabled, a consented verified paid clothing purchase. It runs only after you accept the current Analytics notice and sends Analytics data to Google. Advertising features are disabled; reject Analytics without affecting the core service.Essential technologies help keep StorieVerse secure and provide core features such as accounts, baskets and checkout.Optional Google Analytics measures visits and navigation to help improve StorieVerse. If the separately gated purchase measurement is enabled, it may also send Google a consented purchase event for a verified paid clothing order. It runs only after this browser has affirmatively accepted the current Analytics notice, and the Analytics data is sent to Google.Advertising features are disabled. You can reject Analytics without affecting the core service, or change your choice later through Privacy choices.Read our cookie information.