Customer care

Returns policy

This page explains the practical steps for reporting a problem and arranging a return. For refund eligibility and payment handling, see our separate Refund Policy.

Last updated 12 July 2026

Change of mind

StorieVerse garments are personalised and made to order using your selected artwork, product, colour and size, so we do not offer change-of-mind returns for these items. This does not affect your rights if a product is faulty, damaged, incorrect or not as described.

Before production starts

Email us as soon as possible if you want to change or cancel an order. We will check its production status and help where we reasonably can, but we cannot guarantee a change or cancellation after production has begun.

Faulty, damaged or incorrect items

Email support@storieverse.comwith your order reference, the checkout email address, a clear description and photographs showing the issue where relevant. Keep the item and packaging while we review your request, and do not send anything back unless we ask you to.

We will confirm the appropriate next step. If a physical return is needed, we will provide return instructions; made-to-order products may need to go to a different return location. Please do not send an item to our registered office without authorisation.

Your legal rights

We assess each request under applicable UK consumer law. Nothing in this policy limits your statutory rights or the remedies available for faulty, damaged or misdescribed goods.

Read about eligibility and approved payments in our Refund Policy, or contact customer support for help with a return.

Your privacy choices

Essential technologies run StorieVerse. Optional Google Analytics measures visits and navigation to help improve it and, if separately enabled, a consented verified paid clothing purchase. It runs only after you accept the current Analytics notice and sends Analytics data to Google. Advertising features are disabled; reject Analytics without affecting the core service.Essential technologies help keep StorieVerse secure and provide core features such as accounts, baskets and checkout.Optional Google Analytics measures visits and navigation to help improve StorieVerse. If the separately gated purchase measurement is enabled, it may also send Google a consented purchase event for a verified paid clothing order. It runs only after this browser has affirmatively accepted the current Analytics notice, and the Analytics data is sent to Google.Advertising features are disabled. You can reject Analytics without affecting the core service, or change your choice later through Privacy choices.Read our cookie information.